Yellow Car Shop pride ourselves on our extremely high level of service. Our ethos is to treat all customers fairly and to exceed your expectations at every level. Should the occasion arise where you feel unhappy with the service you receive from us we would like to know. We aim to resolve any complaint quickly and to your satisfaction. This procedure explains how we will deal with your complaint.


A brief introduction (i.e. your expected level of service, your obligation to your customers) and how you wish to hear about any complaints (any form of customer dissatisfaction).

If you have a Complaint

How to contact with their complaint e.g. letter, email, phone.

Complaints Procedure

  • Complaints can be made by letter, email or telephone at:
    • EMAIL
  • We will acknowledge receipt of the complaint by customers preferred method within three working days
  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
    Non-financial complaints can be directed to Trading Standards
  • The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at or by contacting

What is a complaint?

Any informal or formal complaint can be made if you are unhappy with the following:-

  • The delivery and quality of services received pre and post-delivery of a vehicle
  • The delivery of a vehicle
  • Any other matters relating to Yellow Car Shop

How to make a complaint

Mail: 15 St. Johns Terrace, Newport Pagnell, Buckinghamshire, MK16 8HE
Telephone: 01908 596 087

What happens next?

We aim to resolve all complaints within 15 working days of your initial contact.

If you remain unsatisfied with a decision taken in respect of a complaint or appeal you may contact the BVRLA directly at

Consumer credit customers should note that in some instances due to Data Protection rules we may need to refer you directly to the finance provider, we will advise you of this if it applies to you.

Consumer credit customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within 6 months from the date of the final decision provided to you.

Contact Us

Mail: 15 St. Johns Terrace, Newport Pagnell, Buckinghamshire, MK16 8HE
Telephone: 01908 596 087